First time user to Moss BMW. First my wife was so impressed that we were invited to drive into the air cond garage to bring our car in for service. Professional staff well dressed and extremely clean facility. It made you feel like you were special. Soon after I recurved a text update on progress of the service that was great. Car ready that same afternoon granted nothing major but better than I am use to. Hope not to see them soon but it was a pleasure. You pay for a high end car but get service like this worth it.
Andrew, as always, provided great customer service. He greeted me with a smile and kept me informed with the service process. I will be back!
Andrew was very helpful and informative. I was very pleased with service. I was told if I have any more issues or concerns with my car, I was to call him or pass by if I were in the area and he would be happy to assist me.
Moss is Boss! Adam and Chad took great care of my wife! Was worth the drive in from Baton Rouge!
Made a deal online, never even asked for my cell. Very reasonable and fair- no intimidation. Nice, low key dealership. Worth the drive if coming in from out of town.
Great service & nice staff. Staff makes sure customers have everything they need. Nothing to do with the survey but I personally like their snack/coffee corner. Very entertaining when you have to wait.;)
I want to thank the advisors at moss motors for getting me in and out! Even though loaners werent available as i was in the process of welcoming our son into the world, they ensured that i made it back to the hospital on time and then picked me up when my vehicle was ready! Ashley was a total sweetheart and took my situation into consideration even though there were miscommunications about the appointment that day for service! My only complaint is that the other advisors keep their heads down and dont acknowledge every customer and sales people walk right by you. I was actually interesting in discussing a new purchase. I asked the secretary about loyalty bonuses and incentives and salesmen just continued to walk by. Other than that, service was great and thank you all for the help!
Kevin is the perfect service representative. Couldn’t ask for better!!
Moss has, by far, the best sales and the best service department I've ever worked with!!! Love you guys!! Would recommend to anyone looking for a new BMW....
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